Returns / Refunds / Warranties / Shipping / International Shipping

Returns:

Returns
Our return policy lasts 60 days for merchandise.  If for any reason you are not fully satisfied send us the product back, in good operating condition and we'll refund your purchase price. The customer is responsible for the cost of the return shipping.
To complete your return, we require a receipt or proof of purchase.
Please inspect all freight and packages upon delivery; All shortages must be noted before the shipper leaves on their carrier Bill of Lading or handheld terminal. All claims for freight damage and missing boxes must be sent immediately to FGI and will be filed with the carrier at the time of receipt to ensure they fix the issues, and cover any cost of carrier related damages.
Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
A refund will be processed within 2 weeks and a credit will automatically be applied to your credit card or original method of payment.
There is often some processing time before a refund is posted with you bank and credit card provider.
Shipping Costs on Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service and for items over $250 it is advisable purchasing shipping insurance.

Return Shipping Address:

1314 S. Grand Blvd, Suite 2-127, Spokane, WA 99202

Warranty Issues:

We provide warranties on all our products which ship in the box. Please see the appropriate product warranty based on the mfg. FGI Grow Lights carry a five year warranty against manufacturing defects under normal wear and tear.

Used Equipment:

If you purchase products marked and sold as used, unless otherwise noted in a sales agreement, our warranty is for 2 years for manufacturing defects under normal wear and tear. All used products will be sold in good working order, as-is.

Exchanges:

FGI may offer an exchange based on specific circumstances at the buyers choice.

Shipping outside of the continental US:

When shipping outside the Continental US all standard carrier charges are displayed at the checkout process.

Surcharges Imposed For Importation / International Shipping:

Tariffs, taxes and other cross border fees are the responsibility of the buyer and will be assessed by the local customs offices on receipt in the country of shipment.

Forever Green Indoors is not responsible for these third party costs.